When our team at Samesurf set out to develop a simpler and more robust cobrowsing platform for instantly shareable experiences, we quickly realized that we were actually establishing a new security standard for real time collaboration - one that eliminates software installs and coding requirements while safeguarding sensitive screen data during shared browsing sessions.
In the past few years, our co-browsing and related technologies have become a disruptive force within the enterprise and SMB sectors – one that’s leading the transition away from the usability, performance and security issues that plague alternatives that rely on traditional screen sharing and remote desktop. By building an ultra-secure alternative to screen sharing, we have solved the issues that emanate from install and coding requirements, subpar graphical fidelity, latency, lack of support across platforms (including mobile), one-way interactivity, limited participant counts and the exceedingly high processing (CPU), graphical (GPU) and bandwidth utilization rates that characterize alternative offerings.
Samesurf enables a virtually unlimited number of people to share the same online content in real time from any device or browser without install or coding requirements of any kind. Widely considered as the inventor of modern co-browsing as evidenced by five (5) USPTO patents with priority dates stemming back to May 20, 2010, our platform consists of a fully interactive, lag-free and ultra-secure real time solution that empowers multiple users to pass control within the same page without giving others access to their desktop. Samesurf’s integration-ready platform recreates the experience of “being together in real life” by also enabling participants to (1) instantly upload & share documents and videos; (2) talk or video chat via VOIP and standard phone lines; (3) redact sensitive input fields or other screen elements; (4) share offline content; (5) garner in-depth analytics and (6) record sessions – all from a standard browser without requiring installs, coding or exposure of the desktop.
The traction we’re gaining is a result of a much stronger focus on security (code-free) and usability (install-free) within key verticals such as insurance, healthcare, finance and technology. Sector leaders are utilizing Samesurf for a diverse set of use cases that include sales, support, training, on-boarding, distance learning, virtual meetings, telemedicine and collaboration. Exemplary use cases include the unique ability for (1) sales and support reps to instantly guide prospects and customers with the option to pass control within the page or app via a single click; (2) students and teachers to collaborate remotely without resorting to sharing their desktops; (3) wealth managers to review financial performance and new product or service offerings in a simple to access and secure environment that doesn’t expose sensitive information; (4) trainers and customer success teams to assist and onboard subscribers in context through web-based applications via shared sessions that live directly within their websites or apps; (5) loan officers to assist clients through the entire sales cycle from product selection to closing transactions online; and (6) doctors and patients to seamlessly interact with one another and X-Rays or treatment options from any remote location.
When a viable browser-based solution exists that is significantly more secure than existing alternatives based on screen sharing, enterprises are opening themselves up to liability by not adopting the more secure alternative – especially when it’s prospective utilization is even less arduous than the incumbent. A prominent insurance firm executive recently commented that "our IT, legal and security teams won't even let us use screen sharing or remote desktop with clients and prospects anymore" because of the disclosure and legal risks that are involved. He even went further by commenting that "Samesurf may have just created a new legal standard for compliance" and it looks like "we'll need one collaboration solution for internal use and one for external use when interacting with customers, prospects and partners that are outside the company." He then corrected himself and said, “Well actually, it looks like Samesurf can cover both sides.”
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