FAQs
What's Samesurf?
Samesurf is a real-time collaboration platform that empowers multiple people to experience the same content in real-time from virtually any device or browser. Our suite of products transcend alternative offerings based on screen sharing and traditional co-browsing in terms of simplicity, security and performance.
How are Screen Sharing and Samesurf Cloud Sharing Different?

Screen sharing broadcasts the contents of the presenter's screen to other users by continuously capturing and broadcasting mini-snapshots of that person's screen. This form of real-time sharing (1) is CPU, GPU and bandwidth intensive; (2) requires installs; (3) is considerably slower than Samesurf Cloud Sharing in terms of rendering speed; (4) amounts to a one-way non-interactive experience; and (5) is highly ineffective on mobile.

Samesurf Cloud Sharing synchronizes the pages that the leader and followers visit during their shared browsing experience by simulating the events that occur within those pages on both sides. This patented form of real-time sharing serves as a highly effective alternative to screen sharing systems that (1) require considerably less CPU, GPU and bandwidth usage compared to screen sharing; (2) include no installs of any kind for virtually all devices; (3) is considerably faster than screen sharing in terms of rendering speed; and (4) constitutes a multi-way interactive experience that empowers both sides to interact with online content in real-time. For a more in-depth comparison, please visit the Samesurf vs Alternatives page.

How are Samesurf Cloud Sharing and Traditional Co-Browsing Solutions Different?

Traditional co-browsing solutions require the inclusion of third party javascript on every page that is to support shared browsing. This process requires a comprehensive coding exercise, continuous QA testing and the limitation of co-browsing to websites that are actually owned and operated by the publisher. These types of solutions also don’t support shared browsing for modern web technologies such as CSS transitions, SVG animations, video content and elements that appear within iFrames.

Samesurf Cloud Sharing holds the following significant advantages over these types of solutions: (1) no coding, install, quality assurance (QA) and/or upfront setup requirements of any kind; (2) co-browsing support for every form of modern web technology including iFrames, Flash and WebGL; (3) ability for publishers to preview co-browsing on their own pages before committing to a purchase; (4) unique feature sets which include passing control within the page via a single click; (5) cross-platform functionality that extends to initiating sessions from mobile devices without installing apps; and (6) shared browsing support for the entire web or a certain subset of domains at the election of the publisher. For a more in-depth comparison, please visit the Samesurf vs Alternatives page.

What is a Room?
A room is an install-free session that enables one interchangeable leader to guide any number of followers through a shared experience. Within a room, users can follow the leader from page to page, audio and video chat, send messages, screen draw, track cursors, pass leader controls and toggle into different modes such as co-browsing, upload & share and video sharing.
What is Upload & Share?
Samesurf empowers multiple users to deliver and view pristine presentations from any device without enduring installs, fuzzy screens or latency. It enables presenters to easily fuse co-browse ready slides with crystal clear video and site sharing to simulate the experience of being together in real life.
What is a Host?
A host is the person who initiates the session. She or he has the ability to perform special functions like passing or taking back leader controls and disconnecting specific users from the room.
What is a Leader?
A leader is the interchangeable person who guides the room participants from page to page throughout the shared browsing session.
What is a Follower?
A follower is the user who views the leader’s activities in real-time. She or he can become the leader by requesting and then being granted control from either the host or current leader.
How Do I Start a Room?

You can start a room in the following ways:

(1) For Account Holders: Log into your Samesurf account and click the "Start" button to initiate the room.

(2) For Support & Sales: Log into your Samesurf account and trigger the "Start" button for Phone Support or click the Start Button within the Samesurf Agent Console for Live Chat (coming soon).

(3) For Websites: Activate the integrated Start button that lives on the Publisher’s Samesurf enabled site.

For the Desktop and Mobile App: Simply click the "Start" button (coming soon).

How Do I Invite Others to Join a Room?

You can send invites by:

(1) Copying and pasting the invite link into any chat or email window;

(2) Sending a web invite via Samesurf Mail or through your own default email service;

(3) Posting the invite link on Facebook, Google+ or Twitter via Samesurf Social Chat for mass invites (coming soon) ; or

(4) Sending a text message invite via a mobile device (coming soon).

How Many People can Cloud Share Together within the Same Room?
Samesurf has successfully tested 5000 simultaneous users within a single session
How Do I Join a Room?
You can join a room by clicking an invite link or by entering the unique room identifier into the Join a Room box on a Samesurf enabled site.
Do I have to Download or Accept any Installs, Plugins or Downloads to use Samesurf Cloud Sharing?
No
Does Samesurf Cloud Sharing rely on any Dependent Software like Java or Flash?
No
Does Samesurf Require Installs for Audio and Video Chat on a Desktop Browser?
On supported browsers like Google Chrome, Firefox and Opera, we leverage WebRTC technology to enable install-free audio and video chat in high definition. For browsers like Internet Explorer and Safari which don't yet support webRTC, we offer phone-based audio conferencing for up to 1000 participants.
Does Samesurf Work on all Browsers and Devices?
Samesurf works on all supported browsers including Google Chrome, Firefox, Internet Explorer, Safari and Opera. In terms of device support, Samesurf is optimized for Windows, Mac, iOS and Android.
Where do the Room Features Reside?
The list of available features flows from the Features menu that is positioned on the Samesurf Topbar.
How do I Request, Pass or Take Back Leader Controls?

To request control, use the Control button to prompt the current leader to either give you control or deny your request.

To pass control as the leader, click the Control button and select a new leader from the user list.

To take back control as the host, click the Control button and click Yes to take back control.

What is Cursor Tracking?
Cursor tracking enables everyone in the room to view each other's cursors in real-time. If a leader scrolls up or down within a page, the followers will also auto-scroll to match the leader's movements on that page.
How do I Reenter the Room if I get Disconnected?
The process for re-joining a room is the same as the initial one for joining that room.
How do I Send Public and Private Messages to Other People in the Room?
After clicking the Chat button from the Samesurf Topbar, you will be able to send messages to everyone in the room if the in-room chat module is set "To All." In order to send a private message, select a specific user from the dropdown list and send your message to a single individual.
Can I be in Two or More Active Co-Browse Sessions within Different Browser Tabs at the Same Time?
Users are able to run an unlimited number of co-browsing sessions in a simultaneous fashion - even from the same browser.
How do I Share Applications and other Offline Content that Resides on my Desktop?
As the leader, you can click the Start Screen Sharing button that flows from the Modes Menu on WebRTC supported browsers to enable others to see your entire screen or certain selected windows on your desktop.
Does Screen Sharing Work on Mobile Phones and Tablets?
You can share your screen from a desktop computer into virtually any Android mobile phone or tablet without requiring installs of any kind on the viewer side. However, you currently can't initiate a screen sharing broadcast from a mobile device. We're happy to report that we are now in the process of perfecting the ability to screen share from a mobile or iOS device and will make this feature available within the coming months.
Can I Initiate Screen Sharing from a Mobile Phone or Tablet?
This feature is not currently supported.
How many Followers can I Share my Screen with at the Same Time?
Maximum broadcasting levels depend on a variety of factors including the size of the screen being shared, the dynamic nature of the content and the speed of the participants' web connections. Our internal testing has shown that on high-powered machines within robust web connections, you can share your screen with up to 40 participants in a single room. To support a higher number of users, Samesurf co-browsing is recommended.
How can I Improve the Quality of my Screen Sharing Experience?
The best way to enjoy a lag-free shared experience is to opt for Samesurf Co-Browsing. If you're sharing offline content like applications or other items that reside on your desktop, you can vastly improve the screen sharing performance by sending and receiving screen broadcasts on a faster web connection (ex: cable, DSL or 4G wireless).
Why does Samesurf Incorporate Screen Sharing in Addition to Cloud Sharing?
Screen sharing is helpful when you're collaborating on apps and offline content that reside on your desktop.
Will Others be able to See the Contents of my Entire Screen while I'm Cloud Sharing and Screen Sharing?

Followers won't be able to see items on the leader's screen that are outside the shared browser tab during co-browsing. Our patented shared browsing technology is much different than alternatives for real-time sharing like screen sharing where the risk of exposing private content in the form of open tabs, pop-ups and passwords is significantly higher. With Samesurf co-browsing, users in a shared session follow the leader from page to page as they interact with one another and the page within a single browser tab.

During screen sharing, followers will be able to see the entire desktop if that is the element that is being shared.

Will Others be able to See my Passwords as I enter this sort of Data during Cloud Sharing?

On enabled sites for publishers who have opted for this option, Samesurf only passes text inputs among room participants that are typed within non-sensitive input fields. Text that is entered within properly designated password fields will be ineligible to be passed or viewed by others.

If any user types characters within a non-sensitive input box such as a search field, these input entries will be made visible to others in the room so you can all collaborate within those input boxes in real-time. Websites who integrate our technology can also independently designate other input fields as non-shareable.