Samesurf Cobrowsing

Samesurf has led to statistically significant improvements in our client's sales, support and collaboration initiatives.

Online Sales & Support

Clients observed these results within sales & support channels:

Increase in conversion rates vs. traditional phone support

Increase in first call resolution rates vs. traditional phone support

Increase in conversion rates vs. traditional phone support

Increase in upsell and cross-sell rates vs. phone support and live chat

Increase in aggregate transaction sizes vs. phone support & live chat

Increase in likelihood to register vs. competing entry points

Positive user surveys that Samesurf was helpful for support & sales

Positive agent surveys that Samesurf was very helpful for support & sales

Positive agent surveys preferred Samesurf vs. Screen Sharing

Clients observed these results while enabling cobrowsing among site visitors:

in time on site levels

Co-shoppers are significantly more likely to buy, return and refer business within Samesurf

in conversion rates

Samesurf is much more effective medium for viral lead generation than display ads and search

in aggregate transaction sizes

Samesurf converts site visitors into customers and evangelists who readily "spread the word”

$10 User / Month

$20 User / Month

$30 User / Month

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