Results

Samesurf has led to statistically significant improvements in our client's sales, support and collaboration initiatives.

Online Sales & Support

Clients observed these results within sales & support channels:

Increase in conversion rates vs. traditional phone support
Increase in first call resolution rates vs. traditional phone support
Increase in conversion rates vs. traditional phone support
Increase in upsell and cross-sell rates vs. phone support and live chat
Increase in aggregate transaction sizes vs. phone support & live chat
Increase in likelihood to register vs. competing entry points
Positive user surveys that Samesurf was helpful for support & sales
Positive agent surveys that Samesurf was very helpful for support & sales
Positive agent surveys preferred Samesurf vs. Screen Sharing

Social Cobrowsing

Clients observed these results while enabling cobrowsing among site visitors:

in time on site levels
Co-shoppers are significantly more likely to buy, return and refer business within Samesurf
in conversion rates
Samesurf is much more effective medium for viral lead generation than display ads and search
in aggregate transaction sizes
Samesurf converts site visitors into customers and evangelists who readily "spread the word”